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Yahao Translate Refund Policy
Last Updated: November 30, 2025
This policy applies to digital services subscribed through the website or extension. Please read carefully before purchasing.
1. General Terms
Since this service is an immediately usable digital product / immediately consumable subscription service, once purchased successfully:
Refunds are generally NOT supported (including subscriptions, renewals, buyouts, upgrades, etc.).
2. No Refunds in the Following Situations
- Translation features have been used or API has been called once
- Subscription has been activated and premium services have been enjoyed
- Inability to use due to user reasons (such as network issues, device incompatibility)
- Accidental operations or duplicate purchases
- Issues caused by Shopify or browser environment
3. Partial Refunds or Compensation in Special Cases
We may provide compensation or partial refunds in the following special situations (at our discretion):
- Serious system failures causing service unavailability for more than 72 hours
- Technical issues on our end preventing users from accessing services normally
- Subscription auto-renewal failures or abnormal charges (users contact us in advance)
4. Refunds as Required by Law
If applicable law requires refunds, we will comply within the scope of legal requirements.
5. How to Contact Us
If you have questions about fees or subscriptions, please contact:
We will process your inquiry within 3–7 days.